We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
If you are not 100% satisfied with your purchase, you can return your order for a full refund. You can return your purchase for up to 30 days from the purchase date. Returned products must be in the condition you received them and in the original box and/or packaging. Customer is responsible for associated shipping fee’s.
Goal - It is or goal to ship your product within 1 business day of your purchase. But things do come up that we can’t control so we may need to take up to 3 business days. In a very rare situation that we experience a natural disaster, act of war or other extreme situation or event that prevents us or other businesses from functioning normally, we may take a little longer.
Please keep in mind that we do not ship partial orders so if a portion of your order is on pre-order, your entire order will not ship until all items are available.
Carriers - We offer two different ways of shipping your order; US Postal Service and UPS. It’s up to you to select the method that works best for your budget and time frame requirements. The US Postal Service is the least expensive, but tracking is limited and transit times a bit slower; and UPS is somewhere in between both in price and transit time. The shipping prices quoted in your shopping cart are provided by each carrier in real time for accuracy.
Shipping Territory - We ship our products worldwide. Not all shipping carriers or shipping methods will be available to all areas. In some locations there may be additional fees imposed on your package by your local authorities. It is your responsibility to contact your local postal service authorities to find out if you’ll have to pay extra fees to get your products. We are not responsible for any brokerage, duties, taxes, handling or delays by Customs.
International Orders - Please note that USPS does not track orders once they have left the US and it has been our experience that orders going to several countries can take up to 45 business days to arrive at their destination.
All transactions on Bottlecutting.com occur in USD and will show up on transaction statements as such.
Please note that Bottle Cutting Inc is a Canadian company and some credit card companies may change a small fee for processing orders that are placed outside of Canada.
If you have any questions regarding our shipping terms, please do not hesitate to contact us.